Deliveries, Returns & Refunds
We aim to make your shopping experience as simple and smooth as possible. Please find information below regarding delivery, returns and refunds.
Deliveries
We aim to dispatch all orders as quickly as possible so your little ones can start learning and enjoying their resources without delay.
UK Standard Delivery - Royal Mail
From £1.99
Typically arrives within 2–4 working days
Tracked Courier Delivery
- From £5.95
- Typically arrives within 2 working days
- Full tracking provided
- Delivery notifications available
- Safe place and neighbour delivery options available where applicable
Delivery costs are calculated at checkout based on the size and weight of your order.
Once your order has been dispatched, you will receive tracking information via email.
Have a question about your delivery?
If your order has not arrived within the expected timeframe, please get in touch and we'll be happy to help.
Returns
We have a 14-day return policy, meaning you have 14 days from receiving your order to request a return.
To be eligible for a return, items must be:
- Unused
- In its original condition
- In the original packaging
Proof of purchase will be required when requesting a return.
To start a return, please contact us using our contact form with your order details.
Refunds
Once we have received and inspected your returned item(s), we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 7 days for the refund to be processed after approval.